Refund policy
At Dutare, customer satisfaction is one of our highest priorities. We strive to provide quality products and a reliable shopping experience. If you are not completely satisfied with your purchase, we are committed to offering a straightforward and transparent return and refund process.
Please review this Refund Policy carefully before requesting a return, exchange, or refund.
30-Day Return Policy
Customers may request a return within 30 days from the date of delivery.
To qualify for a return, the item must:
• Be unused and in its original condition
• Be returned with original packaging
• Include all accessories, manuals, and included components
• Be accompanied by proof of purchase or order confirmation
Items that do not meet these conditions may not be eligible for a refund.
Non-Returnable Items
The following products are generally not eligible for return or refund:
• Final Sale products
• Gift Cards
• Personalized or customized items
• Products showing signs of use
• Products damaged due to misuse, negligence, or improper handling
• Products returned without original packaging
• Products returned after the return eligibility period
How to Request a Return
Before returning any item, customers must contact our support team for return authorization.
Contact Information:
Email: info@dutare.shop
Phone: +1 (347) 392-9868
Returns sent without prior authorization may be refused or delayed.
Return Shipping Costs
Unless the return is due to a damaged, defective, or incorrect item:
• Customers are responsible for return shipping costs
• Original shipping fees are non-refundable
• A trackable shipping method is strongly recommended
Dutare is not responsible for returned packages lost or damaged during transit.
Return Address
Dutare
3 Norvell Ct
Houston, TX 77024
United States
Damaged, Defective, or Incorrect Products
Although every order is carefully inspected before shipment, issues may occasionally occur.
If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery.
To assist our review process, please provide:
• Order number
• Clear photographs of the product
• Photographs of the shipping packaging
Following evaluation, we may offer:
• A replacement product
• Store credit
• Partial refund
• Full refund
• Another suitable resolution
Depending on the circumstances.
Return Inspection Process
All returned products are inspected upon arrival.
Our review process may include verification of:
• Product condition
• Return eligibility
• Proof of purchase
• Compliance with return requirements
Customers will receive notification regarding the approval or denial of their refund request once the inspection process has been completed.
Refund Processing
Approved refunds will be issued to the original payment method used during checkout.
Most refunds are processed within 5–10 business days following approval.
Actual posting times may vary depending on your bank, payment provider, or credit card issuer.
Late or Missing Refunds
If you have not yet received your refund:
• Review your bank account
• Contact your credit card provider
• Contact your payment processor
• Contact your financial institution
Financial institutions may require additional time before funds become available.
If the issue remains unresolved, please contact our support team.
Exchanges
Exchanges are available only for products that arrive:
• Damaged
• Defective
• Incorrect
Customers must contact Dutare before returning any item for exchange.
Order Cancellations
Orders may be canceled within 12 hours of placement.
After this period, orders may have already entered processing or shipment and cannot be canceled.
If an order has already shipped, customers may utilize the standard return process after delivery.
Chargebacks and Payment Disputes
Customers are encouraged to contact Dutare directly before initiating a chargeback or payment dispute.
Most concerns can be resolved quickly and professionally through our customer support team.
Policy Changes
Dutare reserves the right to modify, update, or replace this Refund Policy at any time without prior notice.
Changes become effective immediately upon publication on this page.
Contact Us
If you have any questions regarding this Refund Policy, please contact us.
Dutare
Email: info@dutare.shop
Phone: +1 (347) 392-9868
Address: 3 Norvell Ct, Houston, TX 77024, United States