Shipping policy

At Dutare, we are dedicated to providing a reliable, efficient, and transparent shipping experience for every customer. We understand that timely delivery is an important part of your online shopping journey, and we work hard to ensure your order reaches you safely and on time.

This Shipping Policy outlines our order processing procedures, estimated delivery times, shipping coverage, tracking information, and customer responsibilities.

Order Processing

All orders are processed within 1–2 business days, excluding weekends and public holidays.

After an order is successfully placed, our fulfillment team begins preparing the package for shipment. Orders undergo verification, packaging, and quality review to help ensure accuracy before dispatch.

During peak seasons, promotional events, or holidays, processing times may occasionally be extended. If significant delays occur, we will notify customers whenever possible.

Daily Order Cut-Off Time

Orders placed before 4:00 PM (EST) on business days are generally processed on the same day.

Orders received after the cut-off time will be processed on the next business day.

Estimated Delivery Time

Most orders arrive within 3–4 business days after shipment.

Estimated shipping timeline:

• Processing Time: 1–2 Business Days

• Transit Time: 3–4 Business Days

• Total Estimated Delivery Time: 4–6 Business Days

Please note that delivery estimates are provided as general guidelines and are not guaranteed.

Shipping Costs

Dutare proudly offers Free Standard Shipping on all orders shipped within the United States.

There are no minimum purchase requirements to qualify for free shipping.

Shipping Coverage

Currently, Dutare ships exclusively within the United States.

At this time, international shipping services are not available.

We may expand our shipping destinations in the future as our operations continue to grow.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and shipment details.

Tracking information may take up to 24 hours to become active after the carrier receives the package.

Customers can use the tracking number provided to monitor shipment progress.

Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information during checkout.

If you discover an error in your shipping details, please contact us within 12 hours of placing your order.

While address modifications cannot be guaranteed once processing begins, our support team will make every reasonable effort to assist.

Dutare is not responsible for delays, failed deliveries, or additional costs resulting from incorrect shipping information provided by customers.

Lost, Missing, or Delayed Packages

If your shipment is delayed, lost, or marked as delivered but cannot be located, please contact our support team immediately.

We will:

• Work directly with the shipping carrier

• Assist with shipment investigations

• Help locate missing packages

• Provide support throughout the resolution process

Customer satisfaction remains our priority throughout every stage of the investigation.

Delivery Delays

Unexpected shipping delays may occur due to factors beyond our control, including:

• Severe weather conditions

• Transportation disruptions

• Carrier operational delays

• High seasonal demand

• Public holidays

• Natural disasters

• Government restrictions or emergencies

Although we cannot guarantee carrier performance, we are committed to helping customers whenever shipping issues arise.

Damaged Shipments

If your order arrives damaged, please notify us within 5 days of delivery.

To assist with our review, please provide:

• Order number

• Photographs of the damaged item

• Photographs of the shipping packaging

After evaluating the claim, we may provide:

• Replacement product

• Store credit

• Partial refund

• Full refund

Depending on the specific circumstances.

Undeliverable Packages

Packages returned due to incorrect addresses, refusal by the recipient, or unsuccessful delivery attempts may require additional shipping fees before reshipment can occur.

Contact Us

If you have any questions regarding shipping, delivery, or tracking information, please contact us.

Dutare

Email: info@dutare.shop

Phone: +1 (347) 392-9868

Address: 3 Norvell Ct, Houston, TX 77024, United States