অবশ্যই! আপনার নতুন ওয়েবসাইটের (dutare.shop) জন্য গুগল মার্চেন্ট সেন্টার এবং কাস্টমারদের সম্পূর্ণ কমপ্লায়েন্স বজায় রেখে আগের চেয়ে আরও বিস্তারিত ও প্রফেশনাল Shipping Policy নিচে তৈরি করে দেওয়া হলো। এটি কপি করে সরাসরি আপনার শপে ব্যবহার করতে পারেন:

Shipping Policy

Last updated: October 06, 2026

Thank you for choosing to shop with us. We are committed to delivering your products safely, efficiently, and with complete transparency. Please review our shipping policy below to understand how and when your items will arrive.

1. Order Processing Time

• All orders are meticulously reviewed, packed, and processed within 1 to 2 business days (Monday through Friday) following the confirmation of your payment.

• Please note that orders are not processed, shipped, or delivered on weekends (Saturdays and Sundays) or major public holidays.

• Daily Cut-off Time: 4:00 PM (EST). Any order placed after 4:00 PM (EST) on a Friday, or during the weekend, will begin processing on the following business day (Monday).

• During high-volume periods, major sales events, or holiday seasons, processing times may experience a slight delay. If a significant delay affects your order, we will reach out to you via email.

2. Shipping Rates, Transit, and Delivery Estimates

We offer standard shipping to ensure your modern lighting and home decor items reach you in pristine condition.

• Transit Time: Once processed, standard shipments typically arrive within 5 to 7 business days (Monday to Friday).

• Shipping Cost: Shipping rates are calculated dynamically at checkout based on the weight, dimensions, and delivery destination of your order. Any applicable shipping charges will be clearly displayed before you complete your payment.

3. Order Tracking and Shipment Confirmation

• As soon as your order leaves our fulfillment center, you will receive a Shipment Confirmation email containing your tracking number(s) and a direct link to monitor your package's transit journey.

• Tracking updates typically become active and visible within 24 to 48 hours after the carrier has scanned the package.

4. Shipping Destinations and Restrictions

• Currently, we ship exclusively within the United States.

• We do not ship to P.O. Boxes, APO/FPO military addresses, or international destinations at this time. We apologize for any inconvenience this may cause.

5. Address Accuracy and Changes

• Customers are responsible for providing a complete, accurate, and secure delivery address at checkout.

• If you realize you entered an incorrect shipping address, please contact our support team immediately at support@dutare.shop within 2 hours of placing your order. Once an order enters the fulfillment or transit phase, we can no longer alter the delivery address.

6. Damaged, Defective, or Lost Shipments

• Damaged Items: If your package arrives with visible exterior damage or if a product inside is broken/defective, please take clear photos of the packaging and product immediately. Contact our support team within 48 hours of delivery so we can investigate and arrange a replacement or refund.

• Lost or Stolen Packages: If the carrier tracking system confirms delivery to your address, but you have not located your package, please check with neighbors or your local delivery post. If it remains missing, you must file a claim directly with the shipping carrier. We are not liable for packages marked as "Delivered" by the carrier, but we will do our best to help guide you through the claims process.

Questions or Support

If you have any questions, require tracking assistance, or need further clarification regarding our shipping practices, our dedicated customer support team is always ready to assist you:

• Email: support@dutare.shop

• Phone: +1 (646) 431-3060

• Address: 85-14 Grand Ave, Elmhurst, NY 11373, United States

• Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)