Frequently Asked Questions

Welcome to Dutare

At Dutare, we are committed to making your online shopping experience simple, convenient, and enjoyable. Below, you will find answers to frequently asked questions about our home décor products, lighting, rugs, furniture, vases, orders, shipping, payments, returns, and customer support.

If you have a question that is not answered here, please contact our customer service team.

1. What is Dutare?

Dutare is an online shopping store offering home and interior products designed to complement a variety of living spaces. Our collections include home décor, lighting, rugs, furniture, vases, and other home essentials.

We aim to help customers discover products that combine attractive design, practical functionality, and everyday usability.

2. What types of products do you sell?

Our collection may include the following categories:

• Home Decor: Decorative accessories and accents for different living spaces.

• Lighting: Lighting products designed to complement home interiors.

• Rugs: Decorative and functional rugs for various rooms.

• Furniture: Furniture for living rooms and other home environments.

• Vases: Decorative vases for shelves, tables, and other spaces.

Product selection and availability may change over time.

3. How can I place an order?

Browse our website, select the product you want, add it to your shopping cart, and proceed to checkout. Enter your shipping and billing information, select an available payment method, review your order details, and complete your purchase.

Please review your information carefully before submitting your order.

4. Do I need an account to place an order?

An account may not be required if guest checkout is available. Follow the checkout options displayed on our website to complete your purchase.

5. What payment methods do you accept?

Dutare accepts supported payment methods displayed at checkout. Depending on availability, these may include the following payment cards:

• Visa

• Mastercard

• Maestro

• American Express

• JCB

• Visa Electron

• Discover

• Diners Club

Please check the checkout page to confirm which payment methods are currently available for your purchase.

6. Is my payment information secure?

We take reasonable steps to help protect personal and payment-related information. Payments are processed through supported payment providers using their applicable security procedures.

Payment information may be handled directly by the relevant payment provider. For more information about how we handle personal information, please review our Privacy Policy.

7. When will my order be processed?

Orders are generally processed within 1–2 business days, subject to product availability, payment confirmation, and other applicable circumstances.

Processing times may vary during holidays, peak shopping periods, or when additional order verification is required.

8. What is the order cut-off time?

Our standard order processing cut-off time is 4:00 PM Eastern Time (ET).

Orders placed before the cut-off time on a business day will generally begin processing that day. Orders placed after the cut-off time, on weekends, or on holidays may begin processing on the next business day.

9. How long does shipping take?

After order processing, estimated shipping transit time is generally 3–5 business days.

Estimated delivery timeline:

• Order processing: 1–2 business days

• Shipping transit: 3–5 business days

• Estimated overall timeframe: Approximately 4–7 business days

These timeframes are estimates, not guaranteed delivery dates. Actual delivery times may vary depending on destination, carrier operations, product availability, weather, and other circumstances.

10. How can I track my order?

When tracking information is available, we may send a shipping confirmation email containing your tracking number or tracking link.

Use the provided tracking information to check the latest shipment status. Tracking updates may take some time to appear after the carrier receives the package.

11. What should I do if my package is marked as delivered but I cannot find it?

First, check your front door, porch, mailbox, garage, reception area, mailroom, and other possible delivery locations. You may also check with household members or neighbors and contact the shipping carrier.

If you still cannot locate your package, contact our customer support team with your order number and tracking information so we can assist you.

12. What happens if my order arrives damaged?

Please contact us as soon as reasonably possible. Include your order number, a description of the damage, and clear photographs of the product, packaging, and shipping label, if available.

We will review the information and provide guidance on the appropriate next steps.

13. What if I receive the wrong product?

If you receive an item that does not match your order, contact our customer support team with your order number and a description of the issue.

Photographs of the item and its packaging may help us review your request more efficiently. We will provide further instructions after reviewing the details.

14. What is your return policy?

Dutare generally offers a 30-day return period from the date of delivery, subject to the terms and conditions of our Return & Refund Policy.

Please review the complete policy for eligibility requirements, product condition requirements, return procedures, and any applicable exclusions.

15. How do I request a return?

To request a return, contact our customer support team within the applicable return period. Please provide:

• Your order number

• The product name

• The reason for the return

• Relevant photographs or additional information, if requested

Please do not send an item back before receiving return instructions from Dutare. This helps ensure that your return is directed to the correct location.

16. Who pays for return shipping?

For eligible standard returns, such as a change of mind, customers may be responsible for return shipping costs, as described in our Return & Refund Policy.

If an item arrives damaged, defective, or incorrect due to an error on our part, please contact us for instructions. We will review the circumstances and explain the applicable return arrangements.

17. How long does it take to receive a refund?

Once an eligible return has been received and approved, the refund will generally be issued to the original payment method.

The time it takes for the refund to appear in your account depends on your bank, card issuer, or payment provider. We cannot guarantee the exact time required for an external provider to complete the transaction.

18. Can I exchange a product?

Please contact our customer support team if you would like to exchange an item. Exchange availability depends on product availability and the circumstances of your request.

If an exchange is unavailable, we can explain the applicable options under our Return & Refund Policy.

19. Can I cancel my order?

If you need to cancel an order, contact us as soon as possible and provide your order number.

We will make reasonable efforts to accommodate your request before the order is processed or shipped. Cancellation cannot be guaranteed once fulfillment or shipment has begun.

20. Can I change my shipping address?

Contact us as soon as possible if you need to update your shipping address.

We will make reasonable efforts to update the address before shipment. However, changes cannot be guaranteed after order processing or shipment has begun.

21. Do you ship to my location?

Shipping availability depends on the product, destination, and available shipping services.

Please enter your shipping address during checkout to see whether delivery is available and to review any applicable shipping information before completing your purchase.

22. Do you ship furniture and oversized products?

Some furniture and oversized products may require special handling or different delivery arrangements.

Shipping availability, delivery estimates, and any applicable restrictions may vary by product and destination. Please review the individual product page and checkout information before placing your order.

23. What happens if an item is out of stock?

Product availability may change over time. If an item is unavailable, it may not be possible to purchase it until stock becomes available again.

Please check the product page for current availability or contact our customer support team if you need additional information.

24. Are product colors exactly as shown online?

We make reasonable efforts to display product images and colors accurately. However, actual colors may appear slightly different due to screen settings, lighting conditions, photography, and other factors.

We recommend reviewing all available product images and descriptions before placing an order.

25. Where can I find product dimensions and materials?

Product dimensions, materials, colors, features, and other specifications may be provided on the individual product page.

For furniture, rugs, lighting, vases, and decorative accessories, please review the listed details carefully to determine whether the product is suitable for your intended space and use.

If important information is not listed, contact our customer support team before purchasing.

26. How does Dutare protect my personal information?

We take reasonable steps to protect personal information and handle it in accordance with our applicable privacy practices.

Information may be used to process orders, arrange shipping, provide customer support, and fulfill other disclosed business purposes.

Please review our Privacy Policy for more information about the information we collect, how it is used, and the choices available to you.

27. Can I receive promotional emails?

Promotional emails may be available to customers who subscribe to our marketing communications, subject to applicable consent requirements.

If you no longer wish to receive promotional emails, you can use the unsubscribe instructions provided in those messages. Unsubscribing from marketing emails does not necessarily affect essential order-related communications.

28. How can I contact Dutare customer support?

If you have questions about our products, orders, payments, shipping, returns, or refunds, please contact us using the details below.

Store Name: Dutare

Email: support@dutare.shop

Phone: +1 (646) 431-3060

Business Address: 85-14 Grand Ave, Elmhurst, New York 11373, United States

Customer Support Hours: 9:00 AM – 6:00 PM

Please include your order number when contacting us about an existing purchase so we can assist you more efficiently.

Thank you for choosing Dutare. We appreciate your trust and look forward to helping you discover home décor, lighting, rugs, furniture, and vases for your living space.

Dutare — Style Your Space. Make It Home.