At Dutare, we aim to provide a convenient and secure checkout experience. This Payment Policy explains the payment options available through our store, how payment transactions are handled, and what customers should know about billing, payment verification, cancellations, and refunds.
By placing an order on our website, you agree to the payment procedures outlined below.
1. Accepted Payment Methods
Dutare offers payment options through the methods enabled in our online checkout.
Depending on availability, supported payment methods may include:
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Visa
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Mastercard
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Maestro
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American Express
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JCB
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Visa Electron
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Discover
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Diners Club
The payment methods available for your purchase will be displayed at checkout. Availability may depend on the payment providers we use, the customer's location, and other transaction requirements.
Please confirm that your preferred payment method is available before completing your order.
2. Payment Authorization and Verification
When you submit an order, your payment may undergo authorization and verification by the relevant payment provider or financial institution.
This process may help verify the payment method, confirm transaction details, and determine whether the transaction can be approved.
Payment authorization does not necessarily mean that your order has been dispatched. Orders are prepared for shipment after the applicable payment and order checks have been completed.
3. When Payment Is Charged
Payment is generally processed as part of completing your purchase through checkout.
Depending on your payment method and financial institution, a transaction may initially appear as pending before it is fully processed.
The timing and appearance of the charge may vary according to the payment provider, card issuer, and bank procedures.
If you have questions about a pending transaction, you may contact your financial institution or reach out to Dutare customer support.
4. Accurate Billing Information
Customers should provide complete and accurate billing details when placing an order.
Depending on the payment method, the information requested may include:
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Full name
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Billing address
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Email address
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Payment details required by the checkout provider
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Additional information requested for verification
Incorrect or incomplete billing information may prevent a payment from being authorized or delay order confirmation.
Please review your billing information before submitting your purchase.
5. Payment Security and Privacy
Dutare takes reasonable steps to support a secure payment experience. Payment information may be handled by third-party payment processors and other service providers involved in completing transactions.
Where payment details are processed directly by a payment provider, Dutare may not receive or retain the complete payment card number.
The handling of payment-related information is also subject to our Privacy Policy and the applicable policies of the payment providers involved.
Customers should protect their account credentials and payment information and contact their financial institution if they suspect unauthorized activity.
6. Declined or Unsuccessful Payments
An order may not be completed if the payment provider cannot authorize or process the transaction.
Possible reasons include:
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Incorrect card or payment information
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A billing address that does not match the issuer's records
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Insufficient available funds or credit
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An expired or restricted payment card
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Bank or card issuer security restrictions
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Additional verification requirements
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Payment provider or technical errors
If a payment is declined, review the information you entered or contact your bank or card issuer for assistance. You may also try another payment method if one is available at checkout.
Do not submit repeated payment attempts if you are unsure whether a previous transaction succeeded. First check your order confirmation and payment account.
7. Pending Authorizations
A failed or interrupted payment attempt may sometimes result in a pending authorization appearing on your bank or card statement.
A pending authorization does not necessarily mean that Dutare has received a completed payment or accepted the order.
The time required for an authorization to disappear or be released depends on your bank, card issuer, or payment provider. Dutare cannot directly control those processing times.
If the pending amount remains for longer than expected, contact your financial institution.
8. Order Processing After Payment
Once the payment has been successfully confirmed and the order has been accepted, it generally enters our order-processing workflow.
Our standard estimated processing period is 1–2 business days, excluding weekends and applicable holidays.
If the store's actual order-processing schedule supports it, the standard order cut-off is 4:00 PM Eastern Time on business days. Orders received after the cut-off may begin processing on the next business day.
Payment confirmation does not guarantee that an order will be shipped on the same day. Processing may take longer due to product availability, order volume, verification requirements, or other operational circumstances.
9. Shipping and Delivery Estimates
After an order has been processed and handed over to the shipping carrier, the estimated transit period may be approximately 3–5 business days, if supported by the store's actual shipping arrangements.
Based on these estimates, the overall timeframe may be approximately:
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Order processing: 1–2 business days
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Shipping transit: 3–5 business days after dispatch
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Estimated total: Approximately 4–7 business days
These timeframes are estimates, not guaranteed delivery dates. Carrier operations, weather, holidays, destination, and other circumstances may affect the actual arrival date.
For additional details, please review our Shipping Policy.
10. Refunds
Refund requests are handled in accordance with our Return and Refund Policy and applicable law.
Where a refund is approved, it will generally be sent to the original payment method used for the purchase, unless another method is required or permitted under applicable circumstances.
After a refund has been issued, the time required for the funds to appear in your account may vary depending on the payment provider, bank, card issuer, and payment method.
Dutare cannot guarantee the exact date on which a financial institution will post a refund.
For return eligibility, refund conditions, and return instructions, please consult our Return & Refund Policy.
11. Order Cancellations and Payment Reversals
If you need to cancel an order, contact us as soon as possible using the details provided below.
We will make reasonable efforts to review cancellation requests before an order is processed or dispatched. However, cancellation may not be possible once fulfillment or shipment has progressed beyond the point at which changes can be made.
If a cancellation is approved after payment has been collected, any applicable refund will generally be issued to the original payment method.
If the order has already shipped, you may need to follow the return procedure described in our Return and Refund Policy.
12. Currency and Bank Fees
The applicable product prices and checkout currency will be displayed during the shopping and payment process.
Your bank, card issuer, or payment provider may apply currency-conversion charges, international transaction fees, or other service fees depending on your account and payment method.
Such fees are determined by the relevant financial institution or payment provider and are not controlled by Dutare.
Please contact your financial institution if you need clarification about additional charges appearing on your statement.
13. Additional Payment Verification
Certain transactions may require extra verification by a payment processor, bank, or card issuer.
This may include confirming billing information or completing an authentication step requested during checkout.
If the required verification cannot be completed, the transaction may be declined, delayed, or left incomplete. We may contact you if additional order information is reasonably necessary and appropriate.
Please do not send full payment card numbers, security codes, or passwords through ordinary email.
14. Fraud Prevention and Order Review
Dutare may use reasonable order-review and payment-verification procedures to help identify potentially unauthorized or fraudulent transactions.
Where permitted by applicable law and our payment-provider requirements, we may hold, decline, or cancel an order if a transaction cannot be adequately verified or presents a credible security concern.
If payment has already been collected for an order that is subsequently cancelled, any applicable refund will generally be returned to the original payment method.
These procedures are intended to help protect customers and the store against unauthorized transactions.
15. Third-Party Payment Providers
Payment transactions may be handled by third-party payment processors, banks, card networks, or other financial service providers.
Those providers may maintain separate terms, privacy policies, security requirements, and transaction procedures.
Your use of a third-party payment service may be subject to the provider's applicable terms. Dutare does not control the internal processing times or independent decisions of a customer's bank or card issuer.
16. Contact Us About Payments
If you have questions about a charge, payment authorization, billing information, refund, or unsuccessful transaction, please contact us:
Dutare Customer Support
Email: support@dutare.shop
Phone: +1 (646) 431-3060
Address: 85-14 Grand Ave, Elmhurst, New York 11373, United States
Customer Support Hours: 9:00 AM – 6:00 PM
When contacting us about an order, please include your order number and a brief explanation of the issue. For your security, do not include your full payment card number or card security code in your message.
17. Payment Policy Updates
We may update this Payment Policy when our payment procedures, available payment methods, or operational requirements change.
Any revised version will be published on this page with an updated revision date. The version applicable to a transaction may also be subject to the terms presented at checkout and applicable law.
Thank you for shopping with Dutare. We appreciate your business and strive to make the payment process clear, dependable, and secure.